Dr. Satyendra Sharma - Assistant Professor, School of Automobile Engineering

Dr. Satyendra Sharma

  • Assistant ProfessorSCHOOL OF AUTOMOBILE ENGINEERING

Qualifications:

  • B.E. (Mechanical Engineering), M.E. (I.E.M.), Ph.D.( Mechanical Engineering)

Areas of expertise:

  • Automobile Engineering, Service Quality, Theory of Machines, Manufacturing Technology

Experience:

  • 10 years of academic experience.
  • 10 years of Industrial Experience in Automobile service industries.

Publications:

Published various articles about Service Quality measurement for Automobile service outlets using tools like QFD, Servqual, DEA.

Research Experience:

  • “Service Quality management: strategies and their impact on stakeholders” for PhD in Mechanical Engineering from Bhagwant University, Ajmer.
  • “Service Quality measurement of an Automobile service centre using Servqual” as a part of M.E. (IEM) from Institute of Engineering and Technology DAVV, Indore.

Passion:

Service quality improvement using quality tools.

Mission:

To impart practical skills acquired during industry experience to the future automobile engineers to excel in the field.