Dr. Satyendra Sharma
- Assistant ProfessorSCHOOL OF AUTOMOBILE ENGINEERING
- B.E. (Mechanical Engineering), M.E. (I.E.M.), Ph.D.( Mechanical Engineering)
Areas of expertise:
- Automobile Engineering, Service Quality, Theory of Machines, Manufacturing Technology
- 10 years of academic experience.
- 10 years of Industrial Experience in Automobile service industries.
Published various articles about Service Quality measurement for Automobile service outlets using tools like QFD, Servqual, DEA.
- “Service Quality management: strategies and their impact on stakeholders” for PhD in Mechanical Engineering from Bhagwant University, Ajmer.
- “Service Quality measurement of an Automobile service centre using Servqual” as a part of M.E. (IEM) from Institute of Engineering and Technology DAVV, Indore.
Service quality improvement using quality tools.
To impart practical skills acquired during industry experience to the future automobile engineers to excel in the field.